Recent years have seen an increased need for a more customised and wholesome healthcare experience. Patients want to be assured that they are taken care of, even after their time at the hospital is over. To this end, Malaysia is emerging as a leading name in providing a seamless, end-to-end healthcare experience.
Awarded the 2015 Public Private Partnership Medical Travel Destination of the Year title at the 8th Annual World Medical Tourism & Global Healthcare Congress, Malaysia has carved a prominent presence in the global healthcare travel arena.
The country’s hospitals have received accreditation from local and international bodies, affirming that its healthcare is benchmarked against the highest global standards. Housing over 270 private hospitals, plus a multitude of specialist clinics and health centres, health travellers are spoilt for choice when it comes to seeking treatment. Moreover, prices are closely regulated by the Ministry of Health Malaysia, ensuring that treatments in the country are amongst the most affordable in the ASEAN region.
The end-to-end healthcare experience begins with their arrival in Malaysia and continues through their treatments, right up to their departure.
Malaysia Healthcare’s representative offices in several countries allows healthcare travellers considering treatment in Malaysia to obtain more information about their hospital, treatment and logistic options in the country, giving them a good gauge on which hospital will best suit their needs.
Some of Malaysia’s hospitals also provide online consultation services, where prospective patients may get in touch with the hospitals’ doctors for preliminary screening. This allows doctors to make indicative assessments as to whether patients will benefit from treatments available. “We also have concierge lounges in the Kuala Lumpur International Airport (KLIA) and Penang International Airport (PIA), where the respective hospital teams may welcome patients and take them straight to the hospitals,” said Sherene Azli, Chief Executive Officer of Malaysia Healthcare Travel Council (MHTC).
Some medical centres offer packages with local hotels for out-of-hospital recuperation accommodations following their procedures. “Additionally, Malaysia is also home to several Healing Hotels of the World; wellness retreats that provide holistic wellness treatments and organic, healthy menus to facilitate patients’ recuperation following their medical procedures” added Sherene. What’s more, upon returning to their home countries, patients will still be able to get in touch with their physicians, should they require further medical advice.